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For Depositors & Bank Customers
RBI Rolls Out a Revamped Integrated Ombudsman Scheme for Faster Complaint Resolution
Published 07 Jul 2026 · BankPulse Bytes
Quick answerThe Reserve Bank of India has launched a revamped version of its Integrated Ombudsman Scheme, aimed at making complaint resolution against banks and other RBI-regulated entities faster, simpler and more transparent for depositors and customers.
RBI's Integrated Ombudsman Scheme (RB-IOS) provides depositors and customers of banks, NBFCs and other RBI-regulated entities a free, single-window grievance redressal mechanism when a complaint is not resolved satisfactorily by the entity itself. Reports indicate RBI has now rolled out a revamped version of the scheme intended to speed up and simplify this process.
The stated goals of the revamp, per available reporting, are faster turnaround on complaints, a simpler and more transparent process for customers, and better alignment with the volume and nature of grievances RBI-regulated entities generate today.
For ordinary bank customers, the Ombudsman route remains the key escalation path when a bank or NBFC's own internal grievance redressal does not resolve an issue within the stipulated timeframe -- typically 30 days -- making any improvement to speed and transparency directly relevant to depositor experience.
It is a free, RBI-run grievance redressal mechanism that lets bank and NBFC customers escalate unresolved complaints to an independent Banking Ombudsman, without needing to hire a lawyer or pay any fee.
When can a customer approach the RBI Ombudsman?
Generally after the bank or NBFC's own internal complaint process has not resolved the issue within the stipulated period (commonly 30 days), or if the customer is dissatisfied with the entity's response.
Does approaching the Ombudsman cost anything?
No. The RBI Ombudsman scheme is free of cost for complainants.
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