HomeCirculars › RBI/2011-12/97

Agency Commission Master Circular 2011: Key Updates for Banks

Live · in forceNo withdrawal recorded as of 20 Jun 2026. Reviewed by Vikram Jain; always verify against the official RBI source below.
Issued by RBI: 01 Jul 2011  ·  Decoded by BankPulse: 20 Jun 2026, 08:15 IST
⏱ ~2 min read
📄 Official RBI source ↗
Quick answerRBI revised agency commission rates effective July 1, 2005, moving from turnover-based to transaction-based payments: Rs.45 per receipt, 9 paise per Rs.100 turnover for non-pension payments, and Rs.60 per pension transaction. PPF and SCSS transactions now follow single-channel commission via RBI, with PPF effective July 1, 2005, and SCSS from April 1, 2006; arrears due up to March 31, 2007 must be submitted by June 10, 2007.

What changed

The master circular consolidates previous instructions on agency commission, notably the shift from turnover-based to transaction-based commission effective July 1, 2005. It also establishes a single channel for PPF and SCSS commission payments through RBI, with Government of India discontinuing separate remuneration. For PPF, the effective date is July 1, 2005, and for SCSS, April 1, 2006; arrears up to March 31, 2007 must be claimed by June 10, 2007.

What it means for you

Banks must now track transactions individually for receipts and pension payments to claim commission, requiring robust record-keeping. The uniform approach for PPF and SCSS simplifies claims but demands adherence to prescribed formats. RBI will monitor service quality, especially for pensioners, potentially impacting compliance costs.

What you must do

Who it affects

All agency banks handling government business, Banks managing PPF and Senior Citizen Savings Scheme transactions, Bank branches processing pension payments

What is the agency commission rate for pension payments?

Pension payments attract a commission of Rs.60 per transaction, effective from July 1, 2005.

How should banks claim commission for PPF and SCSS transactions?

Banks must submit claims using the formats in Annex I and II, with a summary in Annex III, only through RBI as the single channel.

Are transactions from error scrolls eligible for agency commission?

No, transactions reported in error scrolls are not eligible for agency commission.

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AI-drafted · 3-model AI consensus fact-check · under the editorial review of Vikram Jain · decoded & published by BankPulse · 20 Jun 2026, 08:15 IST
Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6581&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by Vikram Jain. Independent platform, not affiliated with the Reserve Bank of India; never reproduces RBI text verbatim.