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RBI Master Circular on Export Credit & Customer Service (2011)

Live · in forceNo withdrawal recorded as of 20 Jun 2026. Reviewed by Vikram Jain; always verify against the official RBI source below.
Issued by RBI: 01 Jul 2011  ·  Decoded by BankPulse: 20 Jun 2026, 08:46 IST
⏱ ~1 min read
📄 Official RBI source ↗
Quick answerRBI consolidated all export credit instructions into a single Master Circular effective July 1, 2011, covering rupee and foreign currency pre/post-shipment credit, interest rates, and customer service norms for scheduled commercial banks (excluding RRBs).

What changed

RBI updated its 2010 Master Circular on Rupee/Foreign Currency Export Credit and Customer Service to Exporters, incorporating all circulars and clarifications issued up to June 30, 2011. The new circular consolidates previous instructions into one document for easier reference.

What it means for you

Banks must now refer to this single Master Circular for all export credit guidelines, ensuring uniformity in pre-shipment and post-shipment lending in both rupee and foreign currency. The circular also includes updated customer service and reporting requirements, which may affect loan processing and compliance workflows.

What you must do

Who it affects

All Scheduled Commercial Banks (excluding RRBs), Exporters availing pre-shipment or post-shipment credit, Bank staff handling export credit and customer service

Does this Master Circular replace all previous export credit circulars?

Yes, it consolidates and updates all instructions from circulars listed in the appendices, effective from July 1, 2011.

Are Regional Rural Banks covered under this circular?

No, the circular explicitly excludes Regional Rural Banks from its scope.

What is the legal basis for this Master Circular?

It is a statutory directive issued under Sections 21 and 35A of the Banking Regulation Act, 1949.

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AI-drafted · 3-model AI consensus fact-check · under the editorial review of Vikram Jain · decoded & published by BankPulse · 20 Jun 2026, 08:46 IST
Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6515&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by Vikram Jain. Independent platform, not affiliated with the Reserve Bank of India; never reproduces RBI text verbatim.